I have very fair skin. Will your products work for me?
Yes! Our products are made for all skin types and tones.
How many applications will I get from one bottle of mousse?
Each bottle provides 8+ full body applications.
How long will my results last?
Each application lasts 7 days and up to 10 if you moisturize daily. We also recommend our Tan Extender Lotion to deepen and extend the life of your tan for up to 2 weeks.
Can I use mousse on my face?
Yes! All of our products are made for face and body.
Can I swim or exercise with the products on?
Yes! After you’ve rinsed off the color guide and allowed your tan to fully develop for 24 hours, you can swim and exercise with products on.
Your lifestyle factors may affect your tan longevity, so we recommend using our Tan Extender Lotion to deepen and extend the life of your tan for up to 2 weeks.
Are your products safe for pregnancy and breastfeeding?
We definitely have mamas using our products during pregnancy and breastfeeding but we recommend consulting with your doctor before using any new cosmetic products.
Where can I find application tips & tricks?
Follow @getintothelimelight on Instagram, TikTok, and Facebook for tips and tricks.
We have a “Hand Tips” highlight on Instagram for hands and feet tips. We recommend using our Kabuki Brush and applying a pea-size amount of product for the most natural-looking finish.
What is the shelf life of your product?
Our products contain natural and organic ingredients, so for best product freshness and quality, we recommend cool dark storage. Refrigerated storage is recommended for all products not used within 3 months of purchase date. Air and heat exposure will damage product.
What are the shipping rates and delivery times?
- Domestic Rates (USA): $5.00 (FREE with a $60+ purchase), 1-4 Business Days
- International Rates: Calculated at checkout, 7-21 Business Days
*Customs and duty fees are not included at checkout calculation.
Did my order go through? I didn't get a confirmation email.
Please contact email@example.com for further assistance.
My debit/credit card isn't working and my order isn't going through... Help!
If the zip code on the billing address and card information field don’t match, our system will not accept your order. Here are a few solutions that have successfully fixed the problem:
- Place the order again with the same card
- Use a PayPal account
- Use a different credit/debit card
If all fails, we can manually process the order; however, the zip code on your payment information needs to match the zip code that you have on your bank account.
What if I typed my address in incorrectly?
Please email firstname.lastname@example.org immediately if you have entered your address incorrectly during check out.
All orders that have been shipped to an incorrect address will be the customer's responsibility for paying for the shipping fees associated with the order. Once the package returns to our facility, we will refund the order for the total amount that was spent on the payment (minus shipping fees). If your package has already left our facility, please see if UPS or USPS can intercept your package before returning the package back to our facility.
You can read more about it here: https://www.usps.com/manage/package-intercept.htm We apologize for the inconvenience, but there isn't a similar service for international customers.
Get Into The Limelight will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.
What if my tracking says "Delivered" but I didn't receive it?
Oh no! We're so sorry to hear this! Courier websites will often say “Delivered” but it will take an extra day or two to arrive. This happens sooo often, so please wait 2-3 business days before reaching out or filing a claim.
- Contact USPS (Domestic) or your local postal service (International) with your tracking number to see if the package has arrived at the facility
- Inquire any neighboring units, complex management (for apartments/condos), etc. to see if the package has been misplaced
- If they are unable to help you, please email email@example.com with a brief explanation of your situation
If the package is not found, Get Into The Limelight will reship your order for free. However, please understand that we can only honor one reshipment (via USPS Priority Mail) per customer. If the reshipment does not arrive at your address, we will reimburse you for the full amount that was spent on the merchandise in the form of store credit (minus shipping costs). A tracking link with the "Delivered" message confirms that what we sent out has arrived at the address you provided, but we will cover your cost with store credit in this specific scenario.
Do you ship orders to the UK? If so, how will orders be shipped?
Yes, we ship to the UK. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK under £135.
What is your policy with international taxes/duties?
If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.
Get Into The Limelight is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees.
Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.
What happens if I don't pay my customs fees?
If you do not accept the package from Get Into The Limelight due to any unforeseen circumstances, you are responsible for the original shipping charges of your order. This amount will be deducted from your merchandise order if a refund is requested.
What is a non-sterling transaction fee?
If you make a transaction in a foreign currency, you will be charged a non-sterling transaction fee of 2.99% on the transaction amount. If you use your Card to withdraw cash abroad a cash fee of 3% of the withdrawal amount or £3 (whichever is greater) will be payable in addition to the non-sterling transaction fee (definition taken from Google.com).
Get Into The Limelight is not responsible for Non-Sterling Transaction Fees, and it is the customer's responsibility to pay this fee.