FAQs

What Are The Shipping Rates and Delivery Times?

  • Domestic Rates (USA): Free, 2-5 Business Days
  • International Rates: $7.00, 14-21 Business Days

Did My Order Go Through? I Didn't Get A Confirmation Email.

If you did not receive a confirmation email with an order #, your order did not process in our system. It is common for the charge to show up on your credit/debit card bill as a pending charge, but the tendered amount will automatically be refunded into your account (typical time for this is 1-3 business days, depending on your bank). Please try and place your order again, and contact us at info@wishuponaproduct.com for further assistance.


My Debit/Credit Card Isn’t Working And My Order Isn’t Going Through…Help!

If the zip code on the billing address and card information field don’t match, our system will not accept your order. Here are a few solutions that have successfully fixed the problem:

  1. Place the order again with the same card
  2. Use a PayPal account
  3. Use a different credit/debit card

If all fails, we can manually process the order; however, the zip code on your payment information needs to match the zip code that you have on your bank account.


International Taxes/Duties

If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.

Get Into The Limelight is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees.

Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.


What Happens If I Don't Pay My Customs Fees?

If you do not accept the package from Get Into The Limelight due to any unforeseen circumstances, you are responsible for the original shipping charges of your order. This amount will be deducted from your merchandise order if a refund is requested.


What Is A Non-Sterling Transaction Fee?

If you make a transaction in a foreign currency, you will be charged a non-sterling transaction fee of 2.99% on the transaction amount. If you use your Card to withdraw cash abroad a cash fee of 3% of the withdrawal amount or £3 (whichever is greater) will be payable in addition to the non-sterling transaction fee (definition taken from Google.com).

Get Into The Limelight is not responsible for Non-Sterling Transaction Fees, and it is the customer's responsibility to pay this fee.


Do You Have Tracking On Your Shipments?

Yes, we offer tracking on all shipments in the United States. International tracking for USPS is only supported for select destinations.


Lost/Unknown Causes In Shipment

Packages that are either stolen/lost in transit are eligible for reshipment. For your order to quality for this, your tracking must not have a confirmed 'Delivery' status in the tracking link. Also, if your package does not arrive after the estimated delivery time as mentioned above, please follow these steps to troubleshoot the issue before contacting us:

  1. Contact USPS (Domestic) or your Local Postal Service (International) to explain the situation and provide them your tracking number
  2. If they are unable to help you, e-mail us at info@wishuponaproduct.com with a brief explanation of your situation
  3. We will follow-up with either a refund or reshipment depending on the customer’s request

Within reasonable requests, we will reship your order for free; unless there are items that are out of stock (which we will refund you for that portion). However, please understand that we can only honor one reshipment (via USPS First-Class) per customer. If the reshipment does not arrive at your address, we will refund your order charge (excluding shipping fees).


My Order Was Shipped But I Typed My Address Incorrectly...

Please notify us at Customer Service (info@wishuponaproduct.com) immediately if you have entered your address incorrectly during check out. 

All orders that have been shipped to an incorrect address will be the customer's responsibility for paying for the shipping fees associated with the order. Once the package returns to our facility, we will refund the order for the total amount that was spent on the payment (minus shipping fees). If your package has already left our facility, please see if USPS (for US-Customers) can intercept your package before returning the package back to our facility.

You can read more about it here: https://www.usps.com/manage/package-intercept.htm We apologize for the inconvenience, but there isn't a similar service for International Customers.

Get Into The Limelight will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.


My Tracking Says "Delivered" But I Didn't Receive My Package!

Please do the following before contacting Customer Service:

  • Contact your local Post Office and see if the package has arrived at the facility (please give them your tracking number)
  • Inquire any neighboring units, complex management (for apartments/condos), etc. to see if the package has been misplaced

If the package is not found, Get Into The Limelight will reimburse you for the full amount that was spent on the merchandise in the form of store credit (minus shipping and handling). A tracking link with the "Delivered" message confirms that what we sent out has arrived at the address you provided, but we will cover your cost with store credit in this specific scenario.